Samuel Jeffcoat
Healthcare Operations & Customer Success Leader
Transforming healthcare experiences through strategic operations management,
customer success initiatives, and data-driven solutions. 10+ years of proven
leadership in healthcare environments with a track record of achieving 400% growth.
Let's Connect
About Me
10+
Years Healthcare Experience
400%
Program Growth Achieved
100%
Commitment to Excellence
Healthcare Operations Expert
With a Master's in Exercise Physiology and over a decade of healthcare management experience, I specialize in optimizing operations, enhancing customer experiences, and driving measurable growth in healthcare environments.
Customer Success Focus
My passion lies in building strong relationships with healthcare stakeholders—physicians, patients, and administrative teams—while implementing strategic solutions that improve outcomes and satisfaction.
Data-Driven Leader
Combining healthcare expertise with advanced training in data science and analytics, I bring a unique perspective to operational challenges and customer success initiatives.
Professional Experience
Healthcare Business Operations Consultant
2018 - Present | Oklahoma City, OK
- Provided strategic operational support for healthcare practice while pursuing advanced education
- Maintained healthcare industry engagement and technology innovation awareness
- Developed expertise in data science and analytics applications for healthcare operations
Cardiac Rehab and Wellness Center Manager
2013 - 2016 | Oklahoma Heart Hospital
- Achieved 400% program growth through strategic operations management and customer success initiatives
- Managed comprehensive revenue cycle operations including insurance verification and billing coordination
- Built and maintained physician relationships across multiple specialties as primary program liaison
- Implemented quality programs maintaining compliance with healthcare regulations and accreditation standards
- Developed data-driven reporting systems tracking key performance metrics and customer satisfaction
- Led cross-functional teams providing mentorship and professional development guidance
Cardiopulmonary Rehab Manager
2009 - 2013 | Integris Southwest Medical Center
- Managed patient revenue cycle processes from intake through discharge and billing resolution
- Coordinated insurance verification and authorization ensuring optimal reimbursement
- Built strong relationships with referring physicians maintaining high satisfaction rates
- Monitored quality metrics and compliance ensuring adherence to healthcare regulations
- Led customer success initiatives focused on patient satisfaction and clinical outcomes
Core Competencies
Healthcare Operations
Revenue Cycle Management
Insurance Verification
Compliance & Quality
Process Improvement
Regulatory Standards
Customer Success
Relationship Management
Account Management
Stakeholder Engagement
Customer Journey Optimization
Issue Resolution
Leadership & Analytics
Team Management
Performance Metrics
Data Analysis
Strategic Planning
Cross-functional Collaboration
Let's Connect
Ready to discuss how my healthcare operations expertise and customer success focus can drive results for your organization.